As this study will show, numerous studies have looked into effective hospitality management techniques and how they affect important industry performance indicators including profitability and return on investments. Few of these talks, nevertheless, take cultural sensitivity into consideration. Rather, the majority of academics have offered leadership and management strategies rooted in the West, even for nations with dissimilar social, political, and economic circumstances .
As a result of the ignorance of the socioeconomic dynamics of various nations and their implications for industry productivity and employee motivation, cultural sensitivity has been neglected. Cultural influences have a significant impact on service delivery and customer satisfaction standards in the hotel business, which makes them a matter for concern
Because of this, it is simple to generalize about lost and found procedure in hotels techniques without considering the ways in which culture affects the results. There is a vacuum in the analysis since countries that are not culturally similar to the West cannot generally apply conclusions based on that region. As to Sierra-Cantallops et al. there exists a variation in the way employees react to motivating tactics depending on their cultural beliefs, norms, and contextual dynamics.
Research Vapor
The research gap supporting this study is based on the observations made above, which indicate that not many scholars have looked at effective hospitality management techniques in non-Western nations. More significantly, even fewer studies have looked at how to enhance UAE hospitality management practices. As an alternative, scholars who have conducted comparable assessments in the Middle East have frequently concentrated on a few Gulf nations, like Egypt, which has a thriving traditional tourism industry supported by the nation’s cultural importance to Arab and human civilization .
As a result, research on hotel lost and found policy in recently developed tourist destinations like the United Arab Emirates is still lacking. Furthermore, because so few scholars have studied hospitality management methods in non-Western nations, there is a dearth of cultural sensitivity in the production of management literature. In their assessment of cross-cultural issues in the tourism and hospitality sector, Bakir, Wickens, Boluk, and Avgeli highlighted the lack of cultural sensitivity to the formulation and implementation of policy decisions in various industries, arguing that managers need more training to understand the effects of the influence of culture on their decision-making.
In general, the study’s focus on the United Arab Emirates is significant since, in comparison to other Middle Eastern countries, the nation leads the Arab world in terms of tourist numbers. The UAE’s most developed tourism markets are in Dubai and Abu Dhabi. Additionally, the UAE’s standing as a crucial location for market research in the larger Middle East and North Africa region has improved due to their status as some of the region’s most important commercial hubs.
As a result, the study’s conclusions may serve as a gauge for Middle Eastern hospitality management procedures.
Significance of the Research
As per Knight Frank’s report, the hospitality sector in the UAE is undergoing a number of structural adjustments to increase its effectiveness. Decisions taken during the changes will be influenced by the study’s conclusions. As a result, the data presented in this publication may help us better understand how these basic shifts affect industry performance. The quality of management literature regarding UAE hospitality management techniques has improved thanks in part to this study.
Because they will learn about the best or most appropriate attributes to look for when recruiting or appointing people to new roles in the business or industry, its findings may thus be helpful to shareholders and investors in the UAE hospitality industry. Finding important management techniques suitable for the United Arab Emirates could also increase the amount of scholarly works that concentrate on raising the standard of management in the United Arab Emirates and the larger Middle East
The same holds true for other areas, like Africa, where the tourist industry is growing at a comparable rate. These economies might benefit from the UAE’s lessons for the growth of their travel and hospitality industries. Ahebwa and Novelli draw attention to the continent’s ability to learn from non-Western growing economies like the United Arab Emirates in a magazine that aims to comprehend the place of African tourism in the global hospitality industry. The majority of management literature on hotel management has its origins in western nations, which highlights the significance of this review even more.
